1. Pricing & Payment

Which currencies can I pay in?

Depending upon your location, our online store prices default to either:

• US dollars ($)
• Euros (€)
• GB Sterling (£)

Change your chosen currency using the drop-down menu on the basket page.

Do the prices include VAT?

All of our paper-based products are VAT exempt. Companies operating within the EU and purchasing an electronic product (CD-ROMs and online subscriptions) who do not want to pay VAT need to order via an order form and provide a company VAT/TVA/IVA number.

Multiple Report Discounts

We offer greater discounts when you order more than one report, and the more reports that you order the greater the discount.

Quantity	Saving
1 report	15%
2 reports	30%
3 reports	30%
4 reports	35%
5 reports	40%
6 reports	45%
7 - 14 reports	50%

Multiple Newsletter Discounts

We offer substantial discounts when you order two or more newsletters, as with our reports, the more newletters you order the greater the discount.

Quantity	Saving
2 newsletters	25%
3 newsletters	40%
4 newsletters	50%
5 newsletters	55%
6 newsletters	60%

Can I pay by bank transfer?

If you would like to pay by bank transfer, you can order using an order form or via our online store. The products will be sent to you on receipt of payment.

Please remember to tick the box stating that you would like to pay by bank transfer and we will provide you with the appropriate banking details including Swift codes and ABA or IBAN.

We accept payment for reports by bank transfer in the following major currencies:

• US dollars ($)
• Euros (€)
• GB Sterling (£)

Can I be invoiced for my order?

You can request to be invoiced when ordering using an order form or through our web-store by ensuring you check the box marked 'Please bill me/Please invoice me'. Your products will be sent to you on receipt of payment.

Can I pay by cheque?

Cheques need to be made payable to 'Business Monitor International Ltd' and are accepted in three major currencies:

• US dollars ($)
• Euros (€)
• GB Sterling (£)

Please remember to complete and send an order form with your cheque to:

Business Monitor International
Senator House
85 Queen Victoria Street
London
EC4V 4AB
United Kingdom

Can I pay by credit card?

You can pay by credit card by completing an order form or using our online web-store. We accept AmEx, Mastercard and Visa.

Will my online payment be secure?

All online payments are secure. Payments are processed using Secure Trading Payment Gateway. Business Monitor International (BMI) does not store any credit card information on our databases.

How can I change my invoice details?

Please email stating your invoice number and providing the new invoice details.

2. BMI's Money-Back Guarantee

What is the 'Publisher's Full Money-Back Guarantee'?

• Reports
  If any of our reports do not meet your high expectations and the reports are returned within 14 days, we will refund all your money.
• Weekly Newsletters
  If any of our weekly newsletters do not meet your high expectations and you cancel your subscription within 4 weeks of the subscription start date, we will refund all your money.
• Monthly Newsletters
  If any of our monthly newsletters do not meet your high expectations and you cancel your subscription within 3 months of the subscription start date, we will refund all your money.
• Complaints
  For any other feedback or complaints falling outside of the money-back guarantee please contact us on , we aim to respond to all customer feedback within 48 hours

3. Formats and Delivery

How and when will my reports be delivered?

We supply our products in a variety of formats including PDF, hard copy, CD-ROM and online.

We aim to acknowledge your order and send PDF reports where available within 2 working days of your order. If you need instant access to your chosen product please use our online credit card purchasing facility. Printed reports are despatched as soon as your order is processed, subject to availability.

4. Communications

What is BMI's Privacy Policy?

For full details of our privacy policy please click here:

http://store.businessmonitor.com/pages/?action=privacy

What is BMI's email policy?

We are fully compliant with CAN-SPAM. If you have a query or complaint about an email you have received from us, please contact:

How can I stop or change BMI communications?

Simply visit our Preference Center and you can opt out of postal mailings, faxes, email and telephone lists. In addition you can choose which products, industries and geographies interest you, and the means by which we keep you updated. You can find a link at the bottom of the emails we send to you to the online Preference Center.

BMI has incorrect contact details for me, how can I change them?

You can change your contact details (name, job title, company name, postal address, telephone number, fax number and email address) by sending your new details to the following email address

5. Contact Details

Who can I contact if I have any questions about BMI's products?

General enquiries:
Newsletters:
Country Forecasts:
Industry Reports:
Directories:

Head Office (UK)

Business Monitor International
Senator House
85 Queen Victoria Street
London
EC4V 4AB
United Kingdom

Phone: +44 (0)20 7248 0468
Fax: +44 (0)20 7248 0467

Sales Office (Asia):

Business Monitor International (ASIA) Pte. Ltd.
6 Shenton Way
12-09 DBS Building Tower Two
Singapore 068809

Phone: +65 6576 5820
Fax : +65 6576 5821
Email:

Sales Office (New York):

Business Monitor International Inc.
777 Third Avenue
New York
United States NY 10017

Phone: +1 646 368 1319
Fax: +1 212 202 5062
Email:

Sales Office (South Africa):

Business Monitor International
Ground floor, Lakeview Building
1277 Mike Crawford Avenue
Centurion, - 0157
South Africa

Phone: +27 12 683 8860
Fax : +27 12 643 0204
Email:

6. Legal

What is BMI's VAT number?

GB 386 1191 40

What are BMI's company registration details?

UK Registered Address:
Senator House
85 Queen Victoria Street
London EC4V 4AB
United Kingdom

UK Company Registration Number:
1763490

What terms and conditions apply to my use of the service?

For full details of our terms and conditions please click here:

http://store.businessmonitor.com/pages/?action=legal

7. Media Enquiries

Does BMI accept advertising?

As an independent publisher, BMI does not accept paid advertising within any of our publications or our websites.

We are however always interested to receive proposals for media partnerships for relevant industry or regional events.

For information on marketing partnership opportunities with us, or to enquire about reciprocal link exchanges, please contact:

Leila Scott - Marketing Manager

+44 (0)207 2465131