The Report provides newly researched analysis and forecasts for the growth of all four VoIP technologies (carrier, consumer, business and mobile) in the Americas over 2008-2012. Our evaluation is supported by latest data on the market share of internet and mobile phone operators in 6 key states across the Americas.

The Report covers Argentina, Brazil, Chile, Colombia, Mexico, Peru and Venezuela.

The Report's principal conclusion is that, with total users across Latin America rising to 277.7mn by 2012 (across all technologies) VoIP threatens to be a disruptive technology to existing mobile and fixed line operators. That said, its impact will be highly nuanced. Key adopters will be businesses able to exploit their existing broadband internet capacity. However, the extent to which business take up threatens the profitability of telecoms operators will depend on carriers' own ability to cut technology roll out and maintenance costs by carrying voice traffic on their own internet networks

VoIP In Americas: Opportunities & Challenges features BMI's independent 5-year industry forecasts for mobile and internet subscriber numbers for 6 Latin American markets to end-2012, supported by subscriber and market share data for all major mobile operators.

Key Conclusions:

Rapid VoIP market expansion WILL occur. Total VoIP users will increase from 67.8mn in 2008 to 277.7mn by 2012, with Brazil the key market, where there will be 68.4mn users by the end of our forecast period.

But the technology's adoption will depend on market dynamics. The optimum conditions for VoIP adoption are a combination of high levels of broadband access and high call charges. Crucially, VoIP costs will always undercut operator charges. Consequently, limiting take up in the consumer market – which we expect to increase to 114.8mn in Latin America by end-2012 (from 36.6mn in 2008) – will depend on the willingness and ability of network operators to cut charges and segment their market.

Mobile VoIP is the least threatening technology.The key threat posed by VoIP is to the fixed line residential and business markets. While we forecast that VoIP users over mobile telephony qill rise to over 900,'000 by 2012, this contains substantial downside risks as operators will have the technology and incentive to minimise VoIP competition on their own networks.

Key Benefits of the Report

Identify and evaluate the scale of growth opportunities across 6 Latin American mobile markets – including small, growing and little understood markets

Benchmark competitors and peers in each state using recently researched company subscriber and market share data

Benchmark your own views and forecasts for market performance against BMI's independent 5-year industry forecasts for wireless broadband access and mobile subscriber numbers

Executives who will benefit most from this Report:

Strategists – Gain an insight into the commercial opportunities available in Latin America's VoIP market, using our clearly-explained medium-term forecasts for to benchmark your own growth projections

Risk Managers – Discover the key risks facing companies in these rapidly developing states, and exploit BMI's assumptions to stress-test your own models.

Country Managers – Gain an insight into the country-specific growth trajectories of the Latin American internet and mobile subscriber market and the key strengths of your clients and competitors.

Financial Planners – Critically evaluate the assumptions underpinning your medium-term financial projections using BMI's growth projections for broadband and mobile telecoms.

CONTENTS

Economic Analysis

  • Opportunities for VoIP in Central and South America
  • Scope Of The Market
    • Table: Growth of VoIP by country (users)
      Period 2008-2012, Brazil, Mexico, Argentina, Colombia, Chile, rest of teh region, total
    • Table: Growth of VoIP by technology (users)
      Period 2008-2012, carrier VoIP, consumer VoIP - web, consumer VoIP - device, business VoIP, mobile
      VoIP, total
  • Case Study 1
  • Case Study 2

Internet Market Data Analysis

  • Argentina
    • Table: Argentinean broadband market, Q307
      Operator: Tasa , Cablevision, Telecom Argentina, other, total
  • Brazil
    • Table: Brazilian broadband market, Q207
      Company/technology: Telesp, Brazil Telecom, Oi (formerly telemar), Net Serviços, other, total
  • Chile
    • Table: Chilean broadband market, September 2007
      Operator: Telefónica Chile, VTR Globalcom, CNT (Telsur), Entel, other, total
  • Colombia
  • Mexico
  • Peru
  • Canada
  • Chile
  • Colombia
  • Mexico
  • Peru
  • Venezuela
    • Table: Venezuela internet market, Q307
      Service type: broadband, or which Cant V, dial-up, total

Mobile Market Data Analysis

  • Argentina
    • Table: Argentina wireless market, Q307
      Operator: Vovista R, CTI Móvil, Telecom Personal, Nextel Argentina, total
    • Table: Argentina wireless market, net additions, 2007
      Company: CTI Móvil, MoviStar, Telecom Personal, Nextel Argentina, total
    • Table: CTI Móvil
      Period Mar 05-Sep 07, subscriber number (mn): total number ('000), type: prepaid(%), type: postpaid (%), market share (%), market penetration (%), no of net additions ('000), market share of net additions (%), subscriber usage: minutes of use/subscriber (y-o-y % change), blended arpu (ars), blended arpu (y-o-y % change), quarterly churn rate (%), financial/structure operating revenue (ars mn), ebitda (ars mn), ebitda margin (%)
    • Table: MoviStar (tcp)
      Period Jun 05-Sep 07, subscriber numbers (mn ): total number ('000), type : prepaid ('000), type : postpaid ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), tech: tdma (2g) ('000), market share (%), market penetration (%), no of net additions ('000), market share of net additions (%), subscriber usage: quarterly churn rate (%), non-voice revenues (eur mn), financial /structure: operating revenue (eur mn), oibda (eur mn), oibda margin (%), capital expenditure (eur mn), capital expenditure as % operating rev, capital expenditure/subscriber (currency)
    • Table: Telecom Personal
      Period Mar 05-Sep 07, subscriber numbers (mn ): total number ('000), type : prepaid ('000), type : postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), tech: tdma (2g) ('000),
      market share (%), market penetration (%), no of net additions ('000), market share of net additions (%),
      Subscriber usage : minutes of total use (bn), minutes of use/subscriber, minutes of use/subscriber
      (y-o-y % change), blended arpu (ars), blended arpu (y-o-y % change), financial /str ucture: operating
      revenue (ars mn), net profit (ars mn), operating profit before d&a (ars mn), capital expenditure
      (ars mn), capital expenditure as % operating rev, capital expenditure/subscriber (currency)
    • Table: Nextel
      Period Mar 05-Sep 07, subscriber numbers (mn): total number ('000), market share (%), market penetration
      (%), no of net additions ('000), market share of net additions (%), subscriber usage: blended
      arpu (us$), blended arpu (y-o-y % change), quarterly churn rate (%), financial /structure: operating
      revenue (us$ mn)
  • Brazil
    • Table: Brazil mobile market, Q307
      Company : Vivo , Tim Brasil, Claro , Oi, Telemig Celular/Amazônia Celular, BRT Mobile, others, total
    • Table: Brazil mobile net additions, 2007
      Company : Claro, Tim Brasil, Oi, Vivo , Brasil Telecom, Telemiq/Amazônia, others, total
    • Table: Vivo
      Period Mar 05-Jun 06, subscriber numbers (mn): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), tech: cdma (2g)
      ('000), market share (%), market penetration (%), no of net additions ('000), market share of net additions
      (%), subscriber usage : minutes of use/subscriber, minutes of use/subscriber (y-o-y % change),
      blended arpu (brl), blended arpu (y-o-y % change), quarterly churn rate (%), financial /structure:
      operating revenue (eur mn), oi bda (eur mn), oi bda margin (%), capital expenditure (eur mn), capital
      expenditure as % operating rev, capital expenditure/subscriber (currency)
    • Table: TIM Brasil
      Period Mar 05-Jun 07, subscriber numbers (mn): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), tech: tdma (2g)
      ('000), market share (%), market penetration (%), no of net additions ('000), market share of net additions
      (%), subscriber usage : minutes of use/subscriber, minutes of use/subscriber (y-o-y % change),
      blended arpu (brl), blended arpu (y-o-y % change), quarterly churn rate (%), net service revenues
      (brl mn), vas revenues (brl mn), vas as % of servi ce revenues, financial /structure: operating revenue
      (brl mn), net profit (brl mn), ebitda (brl mn), ebitda margin (%), capital expenditure (brl mn),
      capital expenditure as % operating rev, capital expenditure/subscriber (brl)
    • Table: Claro
      Period Mar 05-Sep 07, subscriber numbers (mn): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), market share (%), market penetration (%), no of net
      additions ('000), market share of net additions (%), subscriber usage : minutes of use/subscriber, minutes
      of use/subscriber (y-o-y % change), blended arpu (brl), blended arpu (y-o-y % change), quarterly
      churn rate (%), financial /str ucture: operating revenue (brl mn), net profit (brl mn), ebitda (brl mn),
      ebitda margin (%)
    • Table: Oi
      Period Mar 05-Jun 07, subscriber numbers (mn): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), market share
      (%), market penetration (%), no of net additions ('000), market share of net additions (%), subscriber
      usage : blended arpu (brl), blended arpu (y-o-y % change), quarterly churn rate (%), net servi ce
      revenues (brl mn) data/value-added revenues (brl mn), data/vas as % of servi ce revenues, financial /
      str ucture: operating revenue (brl mn), net profit (brl mn), ebitda (brl mn), ebitda margin (%), capital
      expenditure (brl mn), capital expenditure as % operating rev, capital expenditure/subscriber (brl)
    • Table: BRT Mobile
      Period Mar 05-Jun 07, subscriber numbers (mn): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), market share
      (%), market penetration (%), no of net additions ('000), market share of net additions (%), subscriber
      usage : blended arpu (brl), arpu (prepaid) (currency), arpu (contract) (currency), blended arpu (y-o-y
      % change), net service revenues (brl mn) data revenues (brl mn), data as % of service revenues, financial/
      structure: operating revenue (brl mn), net profit (brl mn), ebitda (brl mn), ebitda margin (%),
      capital expenditure (brl mn), capital expenditure as % operating rev, capital expenditure/subscriber
      (currency)
    • Table: Telemig Celular
      Period Mar 05-Jun 07, subscriber numbers (mn): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), market share (%), market penetration (%), no of net
      additions ('000), market share of net additions (%), subscriber usage : minutes of total use (mn), prepaid
      minutes of use/subscriber, postpaid minutes of use/subscriber, prepaid mou/subscriber (y-o-y
      % change), postpaid mou/subscriber (y-o-y % change), blended arpu (brl), arpu (prepaid) (brl), arpu
      (contract) (brl), blended arpu (y-o-y % change), net service revenues (brl mn), data revenues (brl mn),
      data as % of servi ce revenues, financial/structure: operating revenue (brl mn), net profit (brl mn),
      ebitda (brl mn), ebitda margin (%), capital expenditure (brl mn), capital expenditure as % operating
      rev, capital expenditure/subscriber (brl)
    • Table: Amazônia Celular
      Period Mar 05-Jun 07, subscriber numbers (mn): total number ('000), type: prepaid ('000), type:
      postpaid ('000), type: prepaid (%), type: postpaid (%), market share (%), market penetration (%), no of
      net additions ('000), market share of net additions (%), subscriber usage : minutes of total use (mn),
      prepaid minutes of use/subscriber, postpaid minutes of use/subscriber, prepaid mou/subscriber
      (y-o-y % change), postpaid mou/subsciber (y-o-y % change), blended arpu (brl), arpu (prepaid) (brl),
      arpu (contract) (brl), blended arpu (y-o-y % change), net servi ces revenues (brl mn), data revenues
      (brl mn), data as % of service revenues, financial /structure: operating revenue (brl mn), net profit
      (brl mn), ebitda (brl mn), ebitda margin (%), capital expenditure (brl mn), capital expenditure as %
      operating rev, capital expenditure/subscriber (brl)
  • Chile
    • Table: Chile mobile market, Q307
      Operator : MoviStar, Entel PCS, Claro , total
    • Table: Chile wireless market, net additions, 2007
      Operator : MoviStar, Entel PCS, Claro , total
    • Table: mov istar (tem chile)
      Period jun 05-sep 07, subscriber numbers (mn ): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), tech: tdma (2g) ('000),
      market share (%), market penetration (%), no of net additions ('000), market share of net additions (%),
      subscriber usage: minutes of use/subscriber, minutes of use/subscriber (y-o-y % change), blended
      arpu (y-o-y % change), financial /structure: operating reve nue (eur mn), oi bda (eur mn), oi bda margin
      (%), capital expenditure (eur mn), capital expenditure as % operating rev, capital expenditure/
      subscriber (eur)
    • Table: Entel PCS
      Period jun 05-sep 07, subscriber numbers (mn ): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), market share (%),
      market penetration (%), no of net additions ('000), market share of net additions (%), subscriber
      usage: minutes of use/subscriber (y-o-y % change), blended arpu (y-o-y % change), quarterly churn
      rate (%), financial /structure: operating revenue (chp bn), net profit (chp bn), ebitda (chp bn), ebitda
      margin (%)
    • Table: Claro (ex Smartcom)
      Period Jun 05-Sep 07, subscriber numbers (mn ): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: cdma (2g), market share (%), market penetration (%), no
      of net additions ('000), market share of net additions (%), subscriber usage: minutes of use/subscriber,
      minutes of use/subscriber (y-o-y % change), blended arpu (chp), blended arpu (y-o-y % change), quarter ly
      churn rate (%), financial /structure: operating revenue (chp bn), net profit (chp bn), ebitda (chp bn),
      ebitda margin (%)
  • Colombia
    • Table: Colombia mobile market, Q407
      Operator : Comcel, MoviStar, Tigo, total
    • Table: Colombia wireless market, net additions, q407
      Operator : Comcel, MoviStar, Tigo, total
    • Table: Colombia - Comcel (America Movil)
      Period Mar 05-Sep 07, subscriber numbers (mn ): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), market share (%), market penetration (%), no of net additions
      ('000), market share of net additions (%), subscriber usage: minutes of use/subscriber , minutes of use/
      subscriber (y-o-y % change), blended arpu (cop ), blended arpu (y-o-y % change), quarterly churn rate (%),
      operating revenue (cop bn), net profit (cop bn), ebitda (cop bn), ebitda margin (%)
    • Table: Tigo - Comcel (Colombia Movil)
      Period Mar 05-Sep 07, subscriber numbers (mn): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), total number ('000, reported by mic), tech: gsm (2g) (oo),
      tech: gsm (2g) (%), market share (%), market penetration (%), no of net additions ('000), market share
      of net additions (%)
    • Table: Colombia - MoviStar
      Period Mar 05-Sep 07, subscriber numbers (mn ): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), tech: w-cdma (3g) ('000)
  • Mexico
    • Table: Mexico mobile market, Q307
      Operator : Telcel, TMM (Movistar), Lusacell, Nextel, total
    • Table: Mexico mobile market, net additions, 2007
      Operator : Telcel, TMM (Movistar), Lusacell, Nextel, total
    • Table: Mexico - Telcel
      Period Mar 05-Sep 07, subscriber numbers (mn ): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prep aid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), market share (%),
      market penetration (%), no of net additions ('000), market share of net additions (%), q-o-q, y-o-y, minutes
      of use/subscriber , minutes of use/subscriber (y-o-y % change), blended arpu (mxn), blended arpu (y-o-y
      change), quarterly churn rate, financial /structure : operating revenue (mxn mn), ebitda (mxn mn),
      ebitda margin (%)
    • Table: Mexico - MoviStar
      Period Mar 05-Sep 07, subscriber numbers (mn ): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), market share (%),
      market penetration (%), no of net additions ('000), market share of net additions (%), q-o-q, y-o-y,
      subscriber usage: minutes of use/subsriber , minutes of use/subscriber (y-o-y % change), blended
      arpu (mxn), blended arpu (y-o-y % change), quarterly churn rate (%), financial/structure: operating
      reve nue (eur mn), oi bda (eur mn), oi bda margin (%), capital expenditure (eur mn), capital expenditure
      as % operating rev, capital expenditure /subscriber (currency)
    • Table: Mexico - Iiusacel
      Period Mar 05-Sep 07, subscriber numbers (mn): total number ('000), market share (%), market
      penetration (%), no of net additions ('000), market share of net additions (%), q-o-q, y-o-y, financial /
      str ucture: operating revenue (mxn mn), net profit (mxn mn), ebitda (mxn mn), ebitda margin (%),
      oibda (mxn mn), oibda margin (%), capital expenditure (us$ mn), capital expenditure as % operating
      rev, capital expenditure/subscriber (US$)
    • Table: Mexico - Nextel
      Period mar 05-sep 07, subscriber numbers (mn): total number ('000), market share (%), market
      penetration (%), no of net additions ('000), market share of net additions (%), q-o-q, y-o-y, subscriber
      usage: blended arpu (US$), blended arpu (q-o-q % change), quarterly churn rate (%), financial /
      structure : operating revenue (US$mn), capital expenditure as % operating rev, capital expenditure/
      subscriber (US$)
  • Peru
    • Table: Peru mobile market
      Operator : TM Perú (MoviStar), América Móvil (Claro), Nextel Perú, total
    • Table: Peru mobile market, net aditions, 2007
      Operator : TM Perú (MoviStar), América Móvil (Claro ), Nextel Perú, total
    • Table: Peru - MoviStar
      Period Jun 05-Sep 07, subscriber numbers (mn): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), market share (%),
      market penetration (%), no of net additions ('000), market share of net additions (%), subscriber
      usage: minutes of use/subsriber, minutes of use/subscriber (y-o-y % change), blended arpu (y-o-y %
      change), financial /structure: operating revenue (eur ), oi bda (eur ), oi bda margin (%), capital
      expenditure (eur ), capital expenditure as % oper ating rev , capital expendi ture /subscriber (eur)
    • Table: Peru - Claro
      Period Jun 05-Sep 07, subscriber numbers (mn): total number ('000), type: prepaid ('000), type: postpaid
      ('000), type: prepaid (%), type: postpaid (%), tech: gsm (2g) ('000), tech: gsm (2g) (%), market share (%),
      market penetration (%), no of net additions ('000), market share of net additions (%), subscriber
      usage: minutes of use/subsriber , minutes of use/subscriber (y-o-y % change), blended arpu (pen),
      blended arpu (y-o-y % change, quarterly churn rate, financial /structure : operating revenue (pen),
      ebitda (pen), ebitda margin (%)
    • Table: Nextel Perú
      Period Jun 05-Sep 07, subscriber numbers (mn): total number ('000), type: postpaid ('000), type: postpaid
      (%), tech: iden (2g) ('000), tech: iden (2g) (%), market share (%), market penetration (%), no of net additions
      ('000), market share of net additions (%), subscriber usage: arpu (prep aid ) currency), quarterly churn
      rate (%), financial /structure: net profit (currency ), ebitda margin (%), capital expenditure as %
      operating rev, capital expenditure /subscriber (currency)
  • Venezuela
    • Table: Venezuela wireless market, net aditions, Q207-Q307
      Operator : Digitel, MoviStar, Movilnet, total
    • Table: Venezuela wireless market, Q307
      Operator : Digitel, MoviStar, Movilnet, total

Internet forecasts

  • Argentina
    • Table: Argentinean telecoms sector – internet – historical data & forecasts
      Period 2005-2012, no of internet users ('000), no of internet users/100 inhabitants, no of
      broadband internet subscribers ('000), no of broadband internet subscribers/100 inhabitants
  • Brazil
    • Table: Brazil telecoms sector – internet – historical data & forecasts
      Period 2004-2011, no of internet users ('000), no of internet users/100 inhabitants, no of
      broadband internet subscribers ('000), no of broadband internet subscribers/100 inhabitants
  • Chile
    • Table: Chilean telecoms sector – internet – historical data & forecasts
      Period 2005-2012, no of internet users ('000), no of internet users/100 inhabitants, no of
      broadband internet subscribers ('000), no of broadband internet subscribers/100 inhabitants
  • Colombia
    • Table: Colombian telecoms sector – internet – historical data & forecasts
      Period 2005-2012, no of internet users ('000), no of internet users/100 inhabitants, no of
      broadband internet subscribers ('000), no of broadband internet subscribers/100 inhabitants
  • Mexico
    • Table: Mexican telecoms sector – internet – historical data & forecasts
      period 2005-2012, no of internet users ('000), no of internet users/100 inhabitants, no of
      broadband internet subscribers ('000), no of broadband internet subscribers/100 inhabitants
  • Peru
    • Table: Peruvian telecoms sector – internet – historical data & forecasts
      Period 2005-2012, no of internet users ('000), no of internet users/100 inhabitants, no of
      broadband internet subscribers ('000), no of broadband internet subscribers/100 inhabitants
  • Venezuela
    • Table: Venezuelan telecoms sector – internet – historical data & forecasts
      Period 2005-2012, no of internet users ('000), no of internet users/100 inhabitants, no of
      broadband internet subscribers ('000), no of broadband internet subscribers/100 inhabitants

Mobile forecasts

  • Argentina
    • Table: Argentinean telecoms sector – mobiles – historical data & forecasts
      Period 2005-2012, no of mobile phone subscribers ('000), no of mobile phone subscribers/100
      inhabitants, no of mobile phone subscribers/100 fixed line subscribers
  • Brazil
    • Table: Brazil telecoms sector – mobiles – historical data & forecasts
      Period 2004-2011, no of mobile phone subscribers ('000), no of mobile phone subscribers/100
      inhabitants, no of mobile phone subscribers/100 fixed line subscribers
  • Chile
    • Table: Chilean telecoms sector – mobiles – historical data & forecasts
      Period 2005-2012, no of mobile phone subscribers ('000), no of mobile phone subscribers/100
      inhabitants, no of mobile phone subscribers/100 fixed line subscribers
  • Colombia
    • Table: Colombian telecoms sector – mobiles – historical data & forecasts
      Period 2005-2012, no of mobile phone subscribers ('000), no of mobile phone subscribers/100
      inhabitants, no of mobile phone subscribers/100 fixed line subscribers
  • Mexico
    • Table: Mexican telecoms sector – mobiles – historical data & forecasts
      Period 2005-2012, no of mobile phone subscribers ('000), no of mobile phone subscribers/100
      inhabitants, no of mobile phone subscribers/100 fixed line subscribers
  • Peru
    • Table: Peruvian telecoms sector – mobiles – historical data & forecasts
      Period 2005-2012, no of mobile phone subscribers ('000), no of mobile phone subscribers/100
      inhabitants, no of mobile phone subscribers/100 fixed line subscribers
  • Venezuela
    • Table: Venezuelan telecoms sector – mobiles – historical data & forecasts
      Period 2005-2012, no of mobile phone subscribers ('000), no of mobile phone subscribers/100
      inhabitants, no of mobile phone subscribers/100 fixed line subscribers

Glossary Of Terms
 

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